Pharmacy Refund Policy - 7-Day Returns & Easy Exchanges

Refund Policy

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Returns

Our change-of-mind return policy lasts 7 days from the date of delivery. If 7 days have gone by since your order was delivered, unfortunately we can’t offer you a change-of-mind refund or exchange.

This 7-day limit does not apply to items that are faulty, damaged or not as described. If you receive a faulty, damaged or incorrect item, please contact us at admin@pakurangapharmacy.co.nz and we will put it right. Your rights under the Consumer Guarantees Act 1993 are not affected.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Goods on which a change of mind return is not available

Pakuranga Pharmacy will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

1. Medicines (Prescribed or Over The Counter)
2. Baby Formula
3. Fragrances
4. Vitamin Supplements
5. Consumable Products
6. Face Masks
7. Clearance Products
8. Hernia Belts

Additional non-returnable items:

Gift cards

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any order cancelled by customer there will be shipping and Handling fee plus 10% of order value as restocking fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@pakurangapharmacy.co.nz.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@pakurangapharmacy.co.nz and send your item to: 23/71 Jellicoe Road, Panmure, Auckland 1072.

Shipping

To return your product, you should mail your product to: 23/71 Jellicoe Road, Panmure, Auckland 1072

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.